Effective: October 14, 2024
Welcome to Rocky Peak Outfitters, LLC (“we”, “us”, “our”). By using the rockypeakoutfitters.com website (“Site”) or any of the products and services offered by Rocky Peak Outfitters, you agree to be bound by the following terms and conditions, including our Privacy Policy.
Privacy Policy
At Rocky Peak Outfitters, your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, mobile apps, and other online or offline products and services (collectively, the “Services”).
About Us
“We”, “us”, or “our” means Rocky Peak Outfitters, LLC, located at Simi Valley, CA, US 93063.
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us via email at matt@rockypeakoutfitters.com.
What Personal Information We Collect and How We Collect It
We collect personal information that you provide directly to us, such as:
- Contact Information: Name, email address, mailing address, phone number, and other details necessary to contact you about the Services.
- Payment Information: Financial details provided when purchasing products or services. Payment information is processed and stored by third-party processors, governed by their privacy policies.
- Survey Information: Information you provide when filling out forms, responding to surveys or questionnaires, or giving feedback.
- Other Information: Additional personal information may be collected when you interact with our Site or participate in promotions.
How We Use Your Personal Information
We may use the personal information we collect for the following purposes:
- To provide our Services: Respond to your inquiries, process orders, send newsletters, and offer customer service.
- To send marketing messages: Send promotional messages you have agreed to receive, such as updates about our products and services.
- To improve the Site and Services: Monitor trends, user activities, and usage to improve our offerings.
- To facilitate promotions: Administer contests, sweepstakes, and promotions and process entries and rewards.
- To prevent fraudulent activity: Detect and prevent fraud, illegal activities, and protect the rights and property of Rocky Peak Outfitters and its users.
- To fulfill contractual obligations: Manage billing, collections, and fulfill contractual obligations you have with us.
How We Share Your Personal Information
We may share your personal information in the following ways:
- Service Providers: With vendors, consultants, and other third-party service providers who process personal information on our behalf (e.g., payment processors, analytics providers).
- Business Transactions: During negotiations or in the event of a merger, sale, financing, or acquisition of part or all of our business.
- Legal Requirements: We may disclose personal information if required to do so by law or in good faith to comply with a legal obligation.
Your Marketing Choices
You may unsubscribe from marketing messages at any time by using the “unsubscribe” link included in our communications or by contacting us at matt@rockypeakoutfitters.com. We may still send you transactional or service-related messages even if you opt out of marketing communications.
Retention of Your Data and Deletion
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or tax obligations. You may request the deletion of your data by contacting us, except for data we are required to retain for legal purposes.
International Transfers
If personal information is transferred outside the United States, we ensure that such transfers are made with appropriate safeguards in compliance with applicable legal requirements.
Security Measures
We take reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use SSL encryption for data transmission between our Site and users.
Third-Party Websites
Our Site may link to external websites. These third-party sites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.
Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such data, we will take steps to delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.
Terms and Conditions
Use of Site
By accessing or using this Site, you agree to comply with these terms. If you do not agree, please do not use the Site.
Product Orders
All orders are subject to availability and confirmation of payment. We reserve the right to refuse any order. Product descriptions and prices are subject to change without notice.
Pricing and Payments
Prices displayed on the Site are in USD. Payment for products is processed securely using third-party payment processors, such as PayPal. Your payment details will be governed by the respective processor’s privacy policy.
Shipping and Delivery
We aim to process and ship all orders promptly. Shipping costs and delivery timelines will be calculated at checkout. Any delays due to shipping carriers are beyond our control.
Returns and Refunds
We offer a 30-day return policy on most items, subject to specific product terms. To initiate a return, please contact our customer service at info@rockypeakoutfitters.com.
Intellectual Property
All content on the Site, including images, logos, and text, is the property of Rocky Peak Outfitters or its licensors and is protected by copyright and trademark laws. Unauthorized use of our intellectual property is prohibited.
Messaging Terms & Conditions
General
When you opt into our messaging service, we will send a message to confirm your signup. By opting in, you agree to receive recurring automated marketing and informational text messages from Matt Mooney using an automatic telephone dialing system. Messages will be sent to the mobile number you provided when signing up or another number you designate.
Message frequency varies based on your interaction with us, and we reserve the right to alter message frequency or change the short code, phone number, or alphanumeric sender at any time.
Standard message and data rates apply. Your mobile provider is not liable for delayed or undelivered messages. Consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You may unsubscribe from receiving messages at any time by replying “STOP” or following an unsubscribe link provided in the message. Once you unsubscribe, we will send you a message to confirm your cancellation. To re-subscribe, simply sign up again as you did initially.
Info
For support, email us at matt@rockypeakoutfitters.com or text “HELP” to 805-318-3472. You can also follow the link in any message to find additional support and unsubscribe instructions.
Transfer of Number
Before changing or transferring your mobile number, you agree to either reply “STOP” or notify us at matt@rockypeakoutfitters.com to ensure the service is no longer associated with your previous number.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. Updates to these Messaging Terms will take effect immediately upon posting. If you disagree with any changes, you should unsubscribe. Continuing to receive messages after changes indicates your acceptance of the new terms.
Contact Us
For any questions about this Privacy Policy or Terms and Conditions, please contact us:
Rocky Peak Outfitters, LLC
Simi Valley, CA 93063
matt@rockypeakoutfitters.com